Get the Support You Need, Whenever You Need It

Your Go-To Resource for All Things Sao—From Account Setup to Transaction Troubleshooting

At Sao, we're committed to making digital finance stress-free and accessible for everyone in São Tomé and Príncipe. Whether you're topping up your Sao Wallet, withdrawing funds at an Agent location, or sending money via Sao Send, our dedicated support team is always here to help.

Have a question? Faced with an issue? We've got you covered. Explore our frequently asked questions, contact our support specialists, or visit a nearby Sao Agent for in-person assistance.

How We Can Help

Account Setup & Verification

Confused about registering for Sao? Need help completing your KYC? Our simple step-by-step guides and friendly support agents will walk you through the entire onboarding process.

Sao Wallet & Transactions

Learn how to fund your Sao Wallet, transfer money to friends or family with Sao Send, and view your transaction history - all in one place.

Sao Card Usage & PIN Services

Activate your Sao Card, change your PIN, and discover where to use your card for convenient payments.

Agent & Merchant Support

Need to locate an Agent? Running into a problem with a merchant transaction? We'll guide you to quick resolutions and ensure every payment or withdrawal goes smoothly.

Troubleshooting & Escalations

Didn't receive your notification text? Payment delayed? Our escalation protocols and 24/7 support line ensure your concerns are addressed promptly and securely.

Need Immediate Assistance

8001201 (toll-free)

example@sao.com

Visit an Sao Agent: Locate your nearest Agent for in-person help.

We're here to make your financial journey simple, secure, and successful. Whether you're a first-time customer or a long-time user, count on Sao to be by your side, every step of the way.

FAQ

Ready to Get Started??

Let us help you unlock the full power of Sao. Explore our guides, reach out to our experts, and discover just how seamless managing your money can be.